Privacy Policy

1. General

다디비 ("Company") treats your personal information as important and complies with the Korean Personal Information Protection Act and related laws. This Policy applies to the KORGOD (코갓) service.

2. Information We Collect

a. At registration — name (nickname), email address, Google account identifier (if using Google sign-in), profile photo (if provided).

b. Collected automatically during use — language setting, access logs, device information, push notification token.

c. During consultations — chat messages, voice message recordings and their transcriptions, translation results, consultation history.

d. When writing reviews — author name, rating, review content.

e. Consent records — date and time of agreeing to the Terms and the collection of personal data, and of confirming you are 14 or older.

f. Payment and usage history — balance, consultation requests, payments and refunds.

g. Support and reports — customer support chat content, report reasons and details, block lists, reasons for account suspension.

h. Reader applications — name, Google email, introduction, photo.

i. Preventing duplicate sign-up bonuses — an irreversible hash of your Google account identifier.

Note: We do not collect personal information of children under 14.

Note: We do not separately collect sensitive information (health, religion, political views). However, statements a User voluntarily makes during a consultation may be contained in the conversation records.

3. Purpose of Use

1. Member identification, sign-in, and account management;

2. Connecting Users with Readers and providing consultation records;

3. Providing AI translation and speech recognition;

4. Sending notifications for new messages and calls;

5. Responding to inquiries (including the customer support chat) and handling disputes and refunds;

6. Processing consultation payments and refunds, and settling Reader payouts;

7. Handling reports, blocks and restrictions of use to prevent abuse;

8. Improving service quality and responding to outages;

9. Allowing operators to review consultation conversations (text, translations, photos, voice and video) to handle disputes, reports and refunds and to verify violations of the Terms. Such review is limited to what is necessary for those purposes and is never disclosed externally.

4. Retention Period

1. Member information — until account withdrawal, then destroyed without delay.

2. Consultation records and customer support chats (chat, voice, photos, translation) — retained for 1 year from creation for dispute handling, then automatically destroyed.

3. Reports and restriction records — retained for 3 years after resolution, then destroyed.

4. Reader applications — retained for 1 year after review, then automatically destroyed.

5. Transaction and consultation records of withdrawn members are kept only for the periods above, with name, email and other identifiers removed.

· Sign-up bonus records (hash) — kept after account deletion to prevent claiming the bonus again by re-registering. The hash cannot be reversed to identify you.

6. Information required to be retained by law is kept for the applicable period:

· Records on contracts or withdrawal of subscription: 5 years (E-Commerce Act)

· Records on payment and supply of goods: 5 years (E-Commerce Act)

· Records on consumer complaints or dispute resolution: 3 years (E-Commerce Act)

· Access logs: 3 months (Protection of Communications Secrets Act)

5. Provision to Third Parties

We do not provide personal information to third parties, except:

1. Where the User has given prior consent;

2. Where the User's nickname and conversation content are delivered to the relevant Reader to the extent necessary to conduct the consultation;

3. Where required by investigative authorities through lawful procedures.

6. Outsourcing of Processing

We outsource the following processing in order to provide the Service:

· Google LLC — Google account authentication, AI speech recognition and translation;

· Anthropic PBC — AI text correction and translation;

· Cloudflare, Inc. — network delivery of the Service and security (attack protection);

· Web push services of your browser vendor (Google, Apple, Mozilla, etc.) — delivery of message and call notifications.

Processors handle personal information only within the scope of the outsourced purpose, and we govern and supervise data protection through the outsourcing agreements.

7. Overseas Transfer

To perform our contract with you (connecting consultations and providing translation), we transfer personal information overseas as follows (Article 28-8(1)(3) of the Personal Information Protection Act). If you do not want this transfer, you may withdraw your membership or ask customer support to suspend processing; translation and consultation features may then be unavailable.

· Google LLC (USA) — chat content, audio files and text to translate / sent over encrypted connections with each translation or speech recognition request / AI translation and speech recognition / deleted after processing according to the provider's policy

· Anthropic PBC (USA) — text to translate / sent over encrypted connections with each translation request / AI translation refinement / deleted after processing according to the provider's policy

· Cloudflare, Inc. (USA and data centers worldwide) — access information (IP address, etc.) and traffic exchanged while using the Service / continuously routed over encrypted connections / network delivery and security / not stored after delivery (security logs according to the provider's policy)

8. Your Rights

1. You may at any time request access to, correction of, deletion of, or suspension of processing of your personal information.

2. You may withdraw your membership from the profile screen or through customer support.

3. Requests may be made through the customer support chat, by phone (1522-6905) or by email (upskyup@naver.com); we will act without delay.

9. Destruction of Information

Personal information whose retention period has expired or whose purpose has been achieved is destroyed without delay. Electronic files are deleted by unrecoverable means; printed materials are shredded or incinerated.

10. Security Measures

1. Encryption in transit (HTTPS);

2. Encrypted storage of credentials;

3. Minimization of access rights and access control.

11. Data Protection Officer

Name: 이정은

Phone: 1522-6905

Email: upskyup@naver.com

For assistance with privacy infringement, you may contact the Korea Internet & Security Agency Privacy Center (privacy.kisa.or.kr, 118).

12. Changes to this Policy

If this Policy changes, we will announce the change within the Service at least 7 days before it takes effect.